Last Updated: 18 August 2026
TDF Plumbing is committed to protecting your privacy. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or visiting our website (tdfplumbing.com.au), you consent to the data practices described in this policy.
To provide our plumbing services, we may collect the following personal information:
Contact Information: Your name, residential or business address, email address, and phone number.
Service Information: Details about the plumbing issues, photos of the work area, and service history.
Payment Information: If you pay via our website or mobile terminal, we may process payment details. Note: We do not store full credit card numbers on our servers.
Website Usage Data: We use cookies and analytics tools to collect information about how you interact with our website, such as your IP address, browser type, and pages visited.
We collect this information to:
Contact you regarding quotes, appointments, and service updates.
Perform plumbing, maintenance, and emergency repair services.
Process payments and issue invoices.
Maintain records of work completed for warranty and safety purposes.
Improve our website and customer service experience.
We do not sell your personal information. We may disclose your information to:
Service Providers: Subcontractors, suppliers, or third-party IT/accounting software providers used to manage our business.
Legal Requirements: If required by law or to protect the rights, property, or safety of TDF Plumbing, our customers, or others.
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. This includes using secure servers, encrypted communication (SSL/HTTPS on our website), and restricted access to physical and digital files.
You have the right to request access to the personal information we hold about you. If you believe any information is inaccurate, out of date, or incomplete, please contact us, and we will take reasonable steps to correct it.
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the “Last Updated” date revised.
If you have any questions about this privacy policy or wish to make a complaint regarding your privacy, please contact us:
TDF Plumbing
Address: 136-138 Langtree Ave, Mildura VIC 3500
Phone: 0438 502 486
Email: admin@tdfplumbing.com.au
